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Your Data Before You Open an Account

Account privacy comes first: before you open an account, we show how your name, phone, device and wallet records are used across login, DANA, OVO, GoPay, QRIS, Dragon…

DANA wallet dataOVO and GoPay recordsQRIS receipt checksCookie choices

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Privacy Rules That Shape Your Account

kaya787 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Clear privacy rules help you decide what to share before you join. We collect only the personal details needed to create your account, protect sign-in, process wallet activity and answer privacy requests. A DANA, OVO, GoPay or QRIS transaction can create a receipt code, time stamp,

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account match result and support trail when you ask us to check it. We use that data for account safety, payment reconciliation, fraud checks, legal duties and service messages tied to your account. We do not sell your personal details. Some access, correction or deletion requests
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depend on local law, and we will tell you when a rule affects what we can change. If this policy changes, we place the new date on the page and keep the language practical.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT ROUTES

Privacy Help Without Leaving Your Account

Fast privacy contact matters when a phone number changes, a wallet receipt looks unfamiliar or a device session stays active after you close the browser. We keep privacy requests inside channels you can verify from your account screen. Use live chat for quick routing, the account inbox for documents, or a WhatsApp callback when you need a human answer in writing.

Team online

Live chat 09:00-23:00 WIB

Open live chat from the account menu and choose privacy help. We ask for your account name, registered phone and recent wallet rail only when those details are needed to locate the exact privacy record.

Account inbox

Send correction or deletion requests through Account > Help > Privacy Request. This path keeps your message tied to your login, so we can answer without asking you to repeat private details in open chat.

WhatsApp callback

If chat cannot settle a privacy question, ask for a WhatsApp callback during service hours. We confirm your identity first, then continue only with the privacy issue you raised.

DATA CARE

How We Handle Your Privacy Details

Practical privacy controls sit behind every account step. We separate login data, wallet records, cookie choices and support messages so each team sees only what it needs to…

Account creation data

When you open an account, we record your username, phone number, password status and sign-in time.

Wallet and receipt records

DANA, OVO, GoPay and QRIS activity creates transaction references, amounts, time stamps and match results.

Cookie choices

Cookies help remember language choice, login state and basic device settings.

Device session checks

Use Account > Security > Active Sessions to see recent device activity.

Retention periods

We keep account, wallet and support records only as long as needed for service, dispute handling, security checks and legal…

Change requests

Ask to correct your name, phone, wallet reference or contact preference through the account inbox.

Privacy Answers Before You Share Data

Your privacy questions usually appear at the exact moment you want to open an account, change a wallet, clear cookies or check an unfamiliar login. These answers explain what we collect, why we use it, how long we keep it and how you can contact us without exposing more than needed.

We ask for details needed to create and protect your account, such as username, phone number, password status and login records. Wallet activity adds DANA, OVO, GoPay or QRIS references when you make a transaction.

Wallet records help us match deposits, verify withdrawal requests and answer privacy questions tied to payments. A record can include rail name, time stamp, amount, transaction code and the result of the account match.

Yes. Send the request through Account > Help > Privacy Request and tell us which field is wrong. We may ask for a fresh login or receipt code before changing phone, name or wallet details.

You can ask for deletion through the account inbox. We will explain what can be removed, what must be kept for security or legal duties, and where the request depends on local law.

Cookies remember sign-in state, language choice and basic device settings. You can clear them in your browser, but removing session cookies may require a new login before you reach wallet or account pages.

Only the team handling your request can see the case details needed for that task. Payment staff see wallet references, support sees the message trail, and security sees login records when a session check is needed.

Go to Account > Security > Active Sessions and capture the time shown there. Contact live chat between 09:00-23:00 WIB, confirm your registered phone, and ask us to close the session.

Your Data Before You Open an Account

Privacy Help Without Leaving Your Account

Live chat 09:00-23:00 WIB

Account inbox

WhatsApp callback

How We Handle Your Privacy Details

Account creation data

Wallet and receipt records

Cookie choices

Device session checks

Retention periods

Change requests

Privacy Answers Before You Share Data

01 What personal data do we ask for when you open an account?

02 Why do we keep wallet transaction records?

03 Can you ask us to correct your account details?

04 Can you ask us to delete account data?

05 How do cookies affect your privacy?

06 Who can see your privacy request?

07 What should you do if a device session looks unfamiliar?

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